These Terms and Conditions set out the basis on which Queenspark Man And Van provides removal, transport, loading, unloading, and related moving services. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear, fair, and practical framework for both parties. They apply to domestic and commercial moves, single-item transport, furniture collection, delivery support, and other man and van services arranged with us.

Throughout this document, the expressions “we,” “us,” and “our” refer to Queenspark Man And Van, while “you” and “your” refer to the customer or any person acting on the customer’s behalf. These terms should be read together with any written quote, booking confirmation, or agreed service notes. If there is any inconsistency, the written quote or booking confirmation will prevail to the extent of that inconsistency.

By using our Queenspark Man And Van service, you confirm that you are at least 18 years old or are legally authorised to enter into a contract on behalf of a company, household, or other organisation. You also confirm that the information you provide is accurate and complete, including addresses, access details, parking arrangements, inventory descriptions, and any special handling instructions relevant to the job.

1. Booking Process

A booking is not confirmed until we have accepted the job and provided confirmation in writing or by other recorded means. A quotation may be based on information supplied by you, including estimated volume, item type, access conditions, stairs, distance, and any additional labour required. If the details change before the move, we may revise the quote or service terms to reflect the updated requirements.

You are responsible for providing all necessary information in advance, including whether items are fragile, unusually heavy, hazardous, valuable, or require dismantling. Where a booking is made for the Queenspark man and van team to collect or deliver goods, we rely on the accuracy of the details you provide. If incorrect or incomplete information causes extra time, extra mileage, additional staff, waiting time, or a vehicle of different size to be required, additional charges may apply.

We may refuse or cancel a booking if the requested job is unsafe, unlawful, impractical, or outside the scope of the services we are able to provide. We also reserve the right to decline any job that involves prohibited waste, dangerous goods, aggressive behaviour, or conditions that materially increase risk to people or property. Any estimate of arrival time is approximate unless a fixed time has been expressly agreed.

The customer must ensure that all items intended for transport are ready to move at the agreed time and that suitable access is available. This includes arranging keys, lift access, loading permissions, parking space, and any building or site rules that may affect the move. If we are delayed because access is unavailable or instructions are not followed, waiting charges or aborted-job fees may apply.

2. Payments

Unless otherwise agreed in writing, payment is due on completion of the service or in accordance with the invoice issued. We may require a deposit, partial prepayment, or full payment in advance for certain bookings, particularly where the job is time-sensitive, involves a long-distance journey, or requires specific resource allocation. Prices may be quoted on an hourly, fixed, or bespoke basis.

Payment Terms

All charges must be paid in the currency stated on the invoice and by the payment method we accept at the time of booking. If payment is made by bank transfer, funds must clear before release of goods where we reasonably require payment in advance. If payment is by card or another electronic method, you authorise us to take the agreed amount, including any additional charges properly due under these terms.

If there are unpaid balances, we may withhold delivery, decline further services, or retain goods to the extent permitted by law and any applicable lien rights. Late payments may incur interest and reasonable recovery costs where permitted by law. Any dispute about an invoice must be raised promptly and in good faith; undisputed sums remain payable on time even where another element of the invoice is questioned.

Quoted prices generally assume normal loading conditions, standard access, and the absence of major delays. Additional costs may arise from stairs, long carries, parking penalties, congestion, specialist equipment, waiting time, disassembly, reassembly, extra helpers, or other services not included in the original quote. Where possible, we will explain any likely additional charge before it is incurred.

3. Cancellations and Amendments

You may cancel or amend a booking by giving notice as early as possible. Because we reserve capacity and schedule staff and vehicles in advance, cancellation charges may apply depending on how much notice is provided and whether any work has already commenced. The closer the cancellation is to the scheduled service time, the more likely a charge will apply.

We may cancel or reschedule a booking if weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or other events beyond our reasonable control make performance impractical or unsafe. In such circumstances, we will use reasonable efforts to offer an alternative time or date. We will not be responsible for any indirect loss arising from a reasonable rescheduling, provided we act fairly and in good faith.

Amendments to the Booking

If you wish to change the moving date, collection address, delivery address, number of items, or service scope, you must notify us as soon as possible. We will assess whether the change can be accommodated and whether the price, schedule, or required vehicle type needs to be adjusted. A significant alteration may be treated as a new booking.

If our team arrives and is unable to proceed because the customer is absent, the access is blocked, the items are not ready, or the job differs materially from the agreed scope, the booking may be treated as cancelled on arrival and a call-out or wasted-attendance charge may apply. For the avoidance of doubt, Queenspark Man And Van will not be liable for delays caused by inaccurate or late information supplied by the customer.

4. Customer Responsibilities

You must ensure that all items are properly packed, secured, and suitable for transport unless we have expressly agreed to pack or prepare them. We recommend that you remove loose contents, unplug appliances where required, and protect delicate objects. Items of particular value should be declared in advance and, where appropriate, separately insured by you.

You are responsible for backing up data and removing confidential information from devices before transport. We do not accept responsibility for loss of software, stored data, passwords, or digital content unless directly caused by our negligence and only to the extent permitted by law. If your goods require specialist handling, such as pianos, antiques, artwork, or high-value equipment, you must disclose this before the move.

5. Liability and Insurance

Limitation of Liability

We will exercise reasonable care and skill in carrying out the services. If we are responsible for direct loss or damage to goods caused by our negligence, our liability will be limited to the lesser of the reasonable repair cost, replacement value, or the amount recoverable under any applicable insurance arrangement, subject always to any mandatory legal rights you may have.

We are not liable for pre-existing damage, wear and tear, defects in items, inadequate packing by the customer, or damage caused by items being inherently fragile or unstable. We are also not responsible for loss caused by circumstances outside our control, including but not limited to adverse weather, traffic incidents, third-party obstruction, road closures, strikes, civil disruption, or force majeure events.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. To the fullest extent permitted by law, we exclude liability for loss of profit, business interruption, loss of opportunity, indirect loss, and consequential loss.

6. Waste Regulations and Prohibited Items

Where our service includes the removal or transport of waste, you must ensure that the waste is lawful, accurately described, and separated where necessary. We operate in accordance with relevant UK waste and environmental regulations and may ask for details of the waste type, source, and destination before accepting the job. We reserve the right to refuse any waste we believe to be improperly described or non-compliant.

We do not accept hazardous, toxic, flammable, explosive, biohazardous, or otherwise dangerous waste unless expressly agreed and lawfully permitted in writing. This includes, without limitation, asbestos, chemicals, oils, gas cylinders, clinical waste, batteries in bulk, and items contaminated with harmful substances. You must not place prohibited items among general waste or household goods for collection.

Waste Duty of Care

Where applicable, you must provide accurate information about the origin of the waste and, if requested, cooperate with any duty-of-care documentation required for lawful disposal or transfer. If your waste is later found to be misdescribed, contaminated, or illegal to handle, you may be responsible for all resulting costs, penalties, and disposal fees incurred by us.

If we reasonably believe that a load contains prohibited or non-compliant items, we may refuse collection, separate the load, or return items at your expense where lawful and practical. We may also report unlawful waste activity to the appropriate authorities. Nothing in these terms permits either party to breach applicable waste management, environmental protection, transport, or health and safety laws.

7. Access, Delays, and Site Conditions

You must provide safe and lawful access to the collection and delivery points. This includes ensuring that floors, stairways, entrances, driveways, and loading areas are suitable for the movement of items. If any property, vehicle, or surrounding area presents an unsafe condition, we may suspend work until the issue is resolved or, if necessary, withdraw from the job.

If delays occur because of parking restrictions, congestion, lift failure, key unavailability, building security procedures, or instructions from third parties, we may charge for waiting time or additional attendance. Where access conditions differ substantially from those disclosed at booking, any resulting extra cost will be payable by you.

8. Property, Title, and Risk

Risk Transfer

Risk in the goods generally passes to you when items are loaded into our vehicle and returns to you when they are delivered and unloaded, unless otherwise agreed in writing. Title to the goods remains with their owner at all times, and nothing in these terms transfers ownership. If goods are left unattended by agreement, risk allocation may be adjusted only if expressly confirmed in writing.

We may refuse to transport goods that are not properly declared or that we suspect are stolen, counterfeit, unlawfully held, or subject to legal dispute. You confirm that you have authority to arrange transport of the goods and that doing so will not breach any contract, court order, retention arrangement, or third-party ownership right.

9. Claims and Notices

Any claim for loss or damage should be notified as soon as reasonably possible and, where practical, before the end of the delivery day. You should provide photographs, a description of the issue, and any relevant supporting evidence. We may inspect the affected item or arrange for an assessment before accepting responsibility or determining the level of compensation, if any, that may be due.

Any notice under these terms must be given in a manner that allows us to reasonably identify the booking and the issue raised. Failure to report a problem promptly may affect our ability to investigate and may limit the remedy available. This does not affect rights that cannot be excluded by law.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted to give effect to the parties’ intentions as far as possible, and the remaining provisions shall continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

By proceeding with a booking for the Queenspark Man And Van service, you acknowledge that you have read, understood, and agreed to these terms. They are designed to support a professional, transparent, and lawful moving service while allowing reasonable flexibility for the practical realities of transport and removals work.